Student Medicover Health Insurance:Self-service Portal Guide
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Introduction
As the preferred partner of UHCSR in the Student Insurance Market, Student Medicover provides high-quality health insurance plans and reliable service for international students. Currently, we provide insurance self-service for all insureds. All Insured students can manage insurance plans(download the policy, view the insurance benefits, etc.) and their claims independently.
In this article, we will give you a detailed introduction to the UHCSR self-service portal.
Navigation:
1. Easy access to your Insurance Information
2. Access Claim Information
3 . Enroll Now
Navigation
1. Easy access to your Insurance Information
1. Easy access to your Insurance Information
– Know your account
Log in to your UHCSR account, click on your name and select My Profile
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Explore the Personal Info, you can view basic account information such as SR ID, User Name, Preferred Email, and U.S. mailing address.
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If you need to change your U.S. mailing address, you can do so by clicking Edit.
Notice: Make sure the address is correct and up-to-date, as UHCSR will send the claim check to the address in your profile.
– Download your Health Insurance ID card
Go to the home page and click ID Card
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You can choose to view, download and mail your official insurance card.
- ID Card PDF: The insurance document with your name and address.
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Mail ID Card: For the physical insurance card, make sure the mailing address is correct, check the box “Confirm U.S Mailing Address”, and then submit.
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– View your Insurance Benefits
Go to the home page and click on Medical in My Benefits to check your insurance benefits and benefit usage.
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You can find the benefits that are associated with your insurance under Medical Benefits.
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2. Access Claim Information
2. Access Claim Information
Among the most impressive features of self-service portals could be a transparent claim management process, which means students will no longer be faced with uncertainty during the claim process.
Notice: You will only be requested to file a claim if you go to an out-of-network provider or the School’s Health Center. In most cases, in-network providers will file the claim directly, so bring your insurance card so you won’t be required to submit claims on your own.
-How to file a claim.
Here are some important steps to file your claims in your UHCSR account.
See the steps to submit your claims on the UHCSR webpage, click here.
Notice:Prescription drug EOBs are generally not shown on this page.
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-How to appeal a claim.
If you find an error in your claim on the EOB, you can also submit an appeal through UHCSR.
Notice: We recommend that contact our customer service professionals first if you find an error in the EOB.
Step1: Go to the home page and click Claim Summary
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On this page, you can see all your Claim details in View Claims: the Patient Name, Provider Name, Service Time, Claim processing status, and Claim amount and paid amount for each Claim.
Notice: Most times the paid amount and the claim amount are different. Please be aware that there is a discounted price between the hospital and the insurance company, and the insurance will pay the claim based on the discounted price!
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Find the claim that needs to be appealed.
Click Request a Claim Review in More Options to appeal the claim.
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Upload relevant documents, add instructions, double-check your uploading information, and click “Submit”.