“I still remembered the first time when I went to hospital in the US, I was so anxious as it was difficult to communicate due to language barriers. I called the Student Medicover, and one of the representatives was really helpful, she also speaks mandarin and she assist me for the entire process.” – Carol Lan

“Customer service staff, especially Jane, has been very helpful and caring. My doctor sent the wrong claim documents and refused to go back and correct it until Jane helped me to appeal and resolve the issue. Saved me a lot of time and hassle.” – Tong Jia

“I went for immunization injections, and the doctor have me went through some blood test. Actually, I have confirmed with my doctor about insurance benefits, however I was not aware that those tests have been processed with another separate lab and it turned out not being covered because some code reason. So I contacted Student Medicover about my denied claim and one of their representatives has been really helpful and truly helped me contact a 3-way communication with lab and hospital and it ends up to be covered for 90%. Really appreciated.”  – Kelly F.